You can now reach our Technical Support Center Team by submitting an email/ticket or initiating a chat at our A2000 Online Support Center. There are tremendous benefits to using this online support center. For full support by our help staff, please head over to http://a21.sg:86/login.
Steps to Get Technical Support for Your Software
Benefits of Using our Online Support Center
Tickets generated online are evidence that a case was reported and we endeavor to reply or close every ticket within 1 – 2 working days. This ensures accountability on our Support Center to reply to every customer’s tickets. Once you submit a support ticket, our help desk will definitely respond to your ticket shortly. A support ticket generated by a customer is visible to the entire Support Center, as compared to a phone call where only 1 staff is alerted to your issue. Hence, our support center is able to attend to your issue with the utmost efficiency.
Many cases reported by users with regard to report aberrations or error messages are not related to the system. We have a Knowledge Base of case studies and user guidance that we can point users to, that will address these concerns. It makes things easier when users understand how A21 functions; something that a phone call cannot address, especially on cases where it is beyond office hours when no support staff is available. While some users may have experienced “log-jams” or “non-return of calls” in the past, we are working towards making this method a smooth channel for you to be heard by our Support Center.
About A2000 Solutions
Founded in 1996, A2000 Solutions Pte. Ltd. started in Singapore as an accounting software developer. Today we provide Enterprise Resource Planning (ERP) solutions that covers financial management, mobile software, sales & distribution , inventory management system, time attendance and payroll & HR software. Our solutions simplify business processes and empowers people; creating dynamic responses to market changes for small and medium-sized industries.
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