A2000 Support Center

Tickets generated online are evidence that a case was reported and we endeavor to reply or close every ticket within 1 – 2 working days. This ensures accountability on our Support Center to reply to every customer’s tickets. Once you submit a support ticket, our help desk will definitely respond to your ticket shortly. A support ticket generated by a customer is visible to the entire Support Center, as compared to a phone call where only 1 staff is alerted to your issue. Hence, our support center is able to attend to your issue with the utmost efficiency.

Many cases reported by users with regard to report aberrations or error messages are not related to the system. We have a Knowledge Base of case studies and user guidance that we can point users to, that will address these concerns. It makes things easier when users understand how A21 functions; something that a phone call cannot address, especially on cases where it is beyond office hours when no support staff is available. While some users may have experienced “log-jams” or “non-return of calls” in the past, we are working towards making this method a smooth channel for you to be heard by our Support Center.