HELP DESK AND TICKETING SOFTWARE

Get Clear
A2000 ERP solutions help you to provide reliable information and support to the users in your business. Why we call it simple for you is because

  • You need not switch several apps for separate services. Calls, Mails, Ticketing and everything can be done in a single platform.
  • You can easily set authorization for the staffs to direct and help the customers with booking tickets.
  • You can set guidelines for your staffs to handle the complaint of the customers.
  • You will be notified whenever a ticket completion is done.
  • Generate in-depth evaluations to obtain greater understanding into your help desk universal overall performance.

A2000 is best for you with professional attributes

Prioritization

We help you to compare and analyze the customers’ urgency for tickets. This would make you delegate the tickets to the appropriate agents based on the priority of the clients.

Mail and Call Tracking

A2000 ERP Ticketing Software records the calls and emails of the clients that lead you to track on real-time.

Agent and Team Regulation

In order to get the ticket going to the right agent, proper allocation of works should be done to each employee. A2000 ERP Ticketing software helps you to assign works for the workers individually to get reached to the right ticket.

Ticket Portal

Building value for the customers can now seem easy through A2000 ERP. This feature allows the customers to submit and track their tickets and its progress.

Live Chat Regulation

Interactions without middlemen are much helpful for both the employees and the customers to build a good relationship. A2000 ERP enables direct interactions between the admin and the customer thereby providing better customer service.

Advanced Reports

The progressions of ticketing and the support services can be generated into advanced reporting through A2000 ERP Software.

A2000 HELP DESK & TICKETING SOFTWARE INTEGRATIONS

Get most benefits for your organisation by means of integrating A2000 Help Desk and Ticketing Software with one of a kind modules.

  • This software helps you to maintain proper CRM thereby making progress to convert prospective customers into existing ones.
  • his also helps in accounting the tickets through the payment feature of A2000 ERP.

What Client Says

Ms. Serene Cha
Business Director - Actspand
"We are glad that we are able to find a system that integrates the POS, e-commerce website, and stock inventory to the back-end ERP system. The system has been running fine. Especially important is that it is able to synchronize directly to our back-end accounting automatically without any job duplication. It has definitely improved our efficiency and productivity by about 20%."
Mr. William Yeo
Chief Executive Officer - Globewerks
" Last year our company decided that our old accounting software was no longer able to cope with the growing demands of our fast expanding operations. After going through many vendors, we finally decided that A2000ERP is the one that will be able to meet our business needs as we progress into the next expansion phase. We are glad that we have made the right decision. We are now able to keep track of the event budget with much visibility. This has resulted in the much reduced tendency of over-running the project cost, hence, the profitability of projects has increased."
Emilia Clarke
Mr. Raymond Lim
General Manager - Mopi Pte Ltd
"We observed a noticeable increase in productivity and efficiency after using the software, which helps to reduce our costs, improve our working environment and prepare our company for future expansion."
Mr. Raymond Soh
TC Import & Export Pte. Ltd
"Recently, we upgraded to the A2000ERP in order to cope with our expanding operation. Since the upgrade and implementation of the Mobile Sales, our productivity has increased by 17%. Thanks to the great support team, it was a pleasure using your system and we will not hesitate to recommend any company to you."
Mr. Ian Gan
Asst. Gen. Manager - Japan Pack System Pte Ltd
"We are very satisfied with this software which is very easy to use, and the ability to generate various reports, making it a great business management tool. We will definitely recommend other small and medium-sized companies to your easy to learn yet powerful, made in Singapore, ERP Software package."

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